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Terms & Conditions

 

Booking Conditions

 

  1. The property as detailed on your booking form (\"the Property\") is offered for holiday rental subject to confirmation by the Owner (\"the owner\") to the Renter (\"the client\"). It should be noted that Tuscan Retreats Ltd acts as agent for the owner/manager of the property, therefore this contract is solely between the Owner and the Client.
  2. To reserve the \"Property\", the Client should complete and sign the booking form and return it together with payment of the initial non-refundable deposit (15% of the total rent due). The party leader must be at least 18 years at the time of booking. By making the booking, the party leader confirms that he/she is so authorized and that all other party members agree that the booking is subject to these Booking Conditions. Following receipt of the booking form and deposit, the Owner will send confirmation with receipt. This is the formal acceptance of the booking and your binding contract. Upon receipt of your confirmation, you must check the details carefully. If anything is not correct you should tell us immediately. Please note that the price and currency agreed at the time of signing the booking form cannot be changed.
  3. The balance of the rent is payable not less than eight weeks before the start of the rental period. If payment is not received by the due date, the Owner reserves the right to give notice in writing that the reservation is cancelled. The client will remain liable to pay the balance of the rent unless the Owner is able to re-let the Property. In this event, clause 4 of these booking conditions will apply. Reservations made within eight weeks of the start of the rental period require full payment at the time of booking.
  4. Subject to clauses 2 and 3 above, in the event of cancellation, refunds of amount paid will be made if the Owner is able to re-let the \"Property\", and any expenses or losses incurred in so doing will be deducted from the refundable amount. The client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's personal belongings, public liability etc, since these are not covered by the Owner's insurance.
  5. The rental period shall commence at 4.00pm on the first day and finish at 10.00am on the day of departure. The Owner shall not be obliged to offer the accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.
  6. A security deposit payable in cash on arrival may be required by the Owner, this will be clearly indicated on the website. This is to cover the cost of any damage or breakages during your stay to the property or the contents. The Owner has the right to refuse admission to the property should this not be paid. Whether or not a security deposit is taken any damages should be reported to the Owner immediately, and arrangements made for recompense. Between the 1st October and 30th April most owners will require a heating deposit payable in cash on arrival, please check before booking.
  7. Only those persons stipulated on the booking form may use the property unless the Owner has given written permission.  The number of people must not exceed the number of sleeping places indicated on the website.
  8. The Client agrees to be a considerate tenant and to take good care of the \"Property\" grounds and pool, leaving them in a clean and tidy condition at the end of the rental period. The Client also agrees not to act in any way which would cause disturbance to those residents in neighboring properties.
  9. The Client shall report to the Owner without delay any defects in the \"Property\" or breakdown in the equipment, plant, machinery or appliances in the \"Property\" or garden, and arrangements for repair and/or replacement will be made as soon as possible. Formal complaints lodged only at the end of the holiday period will not be taken into consideration.
  10. The Owner shall not be liable to the Client:
    • For any temporary defect or stoppage in the supply of public service to the \"Property\", nor in respect of any equipment plant , machinery or appliance in the \"Property\" or garden for any loss , damage or injury which is the result of adverse weather conditions, riot, war, strikes or other matters beyond the control of the Owner.
    • For any loss, damage or inconvenience caused to or suffered by the Client if the \"Property\" shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.
  11. Under no circumstances shall the Owner's liability to the Client exceed the amount paid to the Owner for the rental period.

This contract shall be governed by Italian law in every particular including formation and interpretation and shall be deemed to have been made in Italy. Any proceeding arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Italy.